WHEN WILL MY ORDER SHIP?
Our graphics are made to order, and we normally ask for approximately 5 business days (does not include weekends) to process an order before shipment. Custom orders we normally ask for approximately 10 business days (does not include weekends) to process an order before shipment. That time frame may vary some depending on the complexity of the custom order. During large sales we normally ask for approximately 30 business days (does not include weekends) to process an order before shipment due to the large volume of orders. Delays can also occur on holidays in which we are closed, or the shipping companies are not in service.
WHY WAS MY ORDER CANCELED?
Any order that we email you asking questions about, and we do not receive a response after 3 email attempts, or a lapse of 30 days will be canceled. Please make sure our email address (email@example.com) is added to your email list so it doesn’t go to you spam folder.
I RECEIVED A TRACKING NUMBER BUT IT HASN’T UPDATED?
Shipping labels automatically generate when we pull orders from the system. They follow your order thru the production process from start to finish. Please reference your order date and if its within our normal turnaround time then please just check it again later. If its outside our normal turn around, feel free to contact us for an update.
CAN I PLACE AN ORDER OVER THE PHONE?
We do not take orders over the phone and all orders must be placed via our website.
WHAT SHIPPING DO YOU OFFER?
We currently ship via USPS Ground Advantage & Priority to the United States and Canada. As this time, we are not shipping overseas due to multiple issues with shipments getting lost or not delivered.
SINCE YOU SHIP “PRIORITY” SHIPPING DOES THAT MEAN YOU’LL PROCESS MY ORDER FASTER?
No that only indicates the speed the shipping service will delivery you order. Our made to order process does not change and still takes a min of 5 business days. We do try to process orders as fast as we can.
DO YOU OFFER INTERNATIONAL SHIPPING?
At this time we are temporarily suspending all shipments outside the United States and Canada.
DO YOU OFFER ANY MILITARY DISCOUNTS?
We certainly appreciate the service of our military personnel. At the moment, there is no technical means for our store to identify those that are serving in the military. As a result, we’re unable to offer such a discount.
I RECEIVED A DAMAGED/WRONG GRAPHIC?
Go to our claims form and fill out the required information and we will get a replacement shipped. Claims must be filed within 30 days of the original shipment date.
WHAT IS YOUR RETURN POLICY?
We DO NOT typically accept returns of any kind unless its something of our own fault due to our made to order process. Please make sure you read carefully what you are purchasing and the way we process orders. If for some reason you 100% have to return an order we will refund you all but the original shipping cost and a 30% restocking fee. Returns must be filed within 30 days of the original shipment date and you must contact us for a return authorization number. Items must be returned in the same condition they were shipped. Any damaged items will refused.
WHAT KIND OF INKS AND MATERIAL DO YOU USE?
Our graphics are digitally printed with eco solvent ink on commercial grade indoor/outdoor sign film.
WHY DO THE COLORS IN MY PRINTS SLIGHTLY VARY FROM THE IMAGES ON YOU WEBSITE?
The images on our website which you view in RBG will slightly differ from the actual prints you receive because our printers print in CMYK. We do our best to color correct things the best we can but there may be slight variances.
WHAT IS THE DIFFERENCE BETWEEN THE 3 MARQUEE MATERIALS YOU OFFER?
Standard Vinyl is the same material we print all our graphics on and is not designed to be lit up. Peel & Stick Translight is a sticky back material that is designed to be lit up and placed on the front of your plexiglass. Non Stick Translight is a poly material with no adhesive backing that is designed to be lit up and either taped to the back of your plexiglass or sandwiched between 2 pieces of plexiglass.
WILL THE GRAPHICS SCRATCH OR FADE?
Everything we sell comes laminated with 3mil gloss/matte protective laminate to protect the graphics from scratches and fading. Our control panel graphics come laminated with a 5mil rigid textured luster finish laminate for added protection against wear.
HOW DO I INSTALL MY GRAPHICS?
Click Here to view our YouTube Channel for installation videos or view the video section here on our website.