WHEN WILL MY ORDER SHIP?
Our graphics are made to order, and we normally ask for at least 4-5 business days (does not include weekends) to process an order. During large sales it can take longer (7-10 business days) due to the higher than normal amount of orders. Delays can also occur on holidays in which we are closed, or the shipping companies are not in service. Custom designs may also take addition time depending on the complexity of the artwork.
I RECEIVED A TRACKING NUMBER BUT IT HASN’T UPDATED?
Shipping labels automatically generate when we pull orders from the system. They follow your order thru the production process from start to finish. Please reference your order date and if its within our normal turnaround time then please just check it again later. If its outside our normal turn around, feel free to contact us for an update.
CAN I PLACE AN ORDER OVER THE PHONE?
We do not take orders over the phone and all orders must be placed via our website.
WHAT SHIPPING DO YOU OFFER?
Within the United States we ship via USPS Priority & Priority Express. International orders ship via USPS First Class Package International Service, Priority Mail International & Priority Mail Express International.
SINCE YOU SHIP “PRIORITY” OR “EXPRESS” SHIPPING DOES THAT MEAN YOU’LL PROCESS MY ORDER FASTER?
No that only indicates the speed the shipping service will delivery you order. Our made to order process does not change and still takes a min of 4-5 business days. We do try to process orders as fast as we can.
DO YOU OFFER ANY MILITARY DISCOUNTS?
We certainly appreciate the service of our military personnel. At the moment, there is no technical means for our store to identify those that are serving in the military. As a result, we’re unable to offer such a discount.
I RECEIVED A DAMAGED/WRONG GRAPHIC?
Click Here to go to our claims form and fill out the required information and we will get a replacement shipped.
WHAT IS YOUR RETURN POLICY?
We DO NOT accept returns of any kind unless its something of our own fault. Please make sure you read carefully what you are purchasing and the way we process orders. All sales are final.
WHAT KIND OF INKS AND MATERIAL DO YOU USE?
Our graphics are digitally printed with eco solvent ink on commercial grade indoor/outdoor sign film.
WHAT IS THE DIFFERENT BETWEEN THE 3 MARQUEE MATERIALS YOU OFFER?
Standard Vinyl is the same material we print all our graphics on and is note designed to be lit up. Peel & Stick Translight or Backlit is a sticky back material that is designed to be lit up. Non Stick Translight or Backlit is a poly material with noi adhesive backing that is designed to be lit up.
WILL THE GRAPHICS SCRATCH OR FADE?
Everything we sell comes laminated with 3mil gloss/matte protective laminate to protect the graphics from scratches and fading. Our control panel graphics come laminated with a 5mil rigid textured luster finish laminate for added protection against wear.
HOW DO I INSTALL MY GRAPHICS?
Click Here to view our Youtube Channel for installation videos or view the video section here on our website.